If your item is damaged in transit or you are unhappy with the item, please get in contact with me by email atelier@anaz.nz as soon as possible.
Refunds are at the sole discretion of Anneliese Atelier NZ. Custom and personalised items are not eligible for refunds.
Due to the nature of full grain leather, natural leather has visible scars, wrinkles, veins and a bit of colour variance which adds to the individuality of each piece. Anneliese Atelier does not accept refund requests due to leather pieces being described as above. If there are major marks in the leather such as brands, I will contact you first to see if you would like that to be incorporated in your piece.
Please review the following Consumer link for your rights with regards to returns and refunds https://www.consumer.org.nz/articles/returns-and-refunds#article-just-changed-your-mind