Terms and Conditions, Shipping and Returns
Please read through carefully
As items are made to order, there is currently a turnaround time of approximately 4-6 weeks depending on stock availability. I will keep you updated on progress.
Custom orders require a non-refundable design deposit, with the remaining amount payable upon confirmation of order. All other purchases require full payment at time off order acceptance.
We accept all major credit cards, PayPal, Laybuy and NZ Bank deposit. Note that all prices on our site are listed in NZD.
NZ Post is used to ship items within New Zealand. Each order is packed with love, please allow 3-8 business days for your order to be processed, packed, and delivered.
For all international orders, please contact us by email to confirm the shipping cost and timeframe.
If you are not completely satisfied with your purchase, please contact us, as soon as possible. Refunds are at the discretion of Anneliese Atelier. Custom orders are not eligible for refund.
Due to the nature of full grain leather, natural leather has visible scars, wrinkles, veins and a bit of colour variance which adds to the individuality of each piece. Anneliese Atelier does not accept refund requests due to leather pieces being described as above. If there are major marks in the leather, such as brands, I will contact you first to confirm you would like that to be incorporated in your piece.
Please review the following Consumer NZ link for your rights with regards to returns and refunds https://www.consumer.org.nz/articles/returns-and-refunds#article-just-changed-your-mind
Updated Sep 2023